Apparently, beginning December 30, Hotmail and Windows Live business users experienced a severe outage which is still not completely resolved. Microsoft said 17,355 accounts “temporarily lost the contents of their mailbox through the course of mailbox load balancing between servers”. While MS said the problem was resolved on January 2nd, the comments on their latest “Inside Windows Live” blog post still indicate some folks lost significant data.
Amid all the garish weeping and gnashing of teeth in the discussion following the post, one commenter recommended the use of an offline email client so “that way you can use any regular backup tool/regime to keep things backed up and safe”. With all the publicity (including my own) surrounding The Cloud, it’s prudent for us IT managers to be aware of the pitfalls, practice risk management, and realize there’s rarely no best technology solution for every need.